Frequently Asked Questions
What is ‘fall’?
It is a piece of fabric that is sewn and attached to the hem of the saree in such a way that it covers the initial drape and pleats area only — thereby adding weight to the saree so it falls on your body elegantly. Apart from ensuring a long-lasting drape, it also protects your saree from wear and tear for a longer period of time.
What’s the standard length of the fall attached on our sarees?
Will fall be attached to the complete saree?What is the material of fall used on our sarees?How heavy is the fall going to be?How do you sew falls?Can the saree be customized without fall?Will the saree be fully ready to wear?Return and Exchange Policy.Will the fall shrink after washing?Falls will not be added on Ruffle sarees, Organza sarees and sarees with scallops.ACCOUNT BASED FAQs
ACCOUNT BASED FAQs
What is ‘My Account’?How do I contact you ?What are the different ways to connect with Suta?Is it necessary to have an account to shop on Suta?How do I register?How do I reset my password?ORDER RELATED QUERIES
ORDER RELATED QUERIES
How do I know once my order is confirmed?Do you take orders over the phone?I have already placed my order, can I add more items to the same order?What is the estimated delivery time?How are orders placed on www.suta.in, delivered to me?Why did I receive only a part of my order?Can I change my delivery address or mobile number once the order is placed?How to check the status of my order?I placed an order twice.Can I pre-order a saree which is sold out?I am unable to place an order.I would want to cancel my order.I am an international customer but want delivery in India. Is this possible?I had placed an order, can I know when I would receive it?When can I expect my order? How many days does it take for delivery?I am missing an item, what do I do?SHIPPING RELATED QUERIES
SHIPPING RELATED QUERIES
Are there any shipping charges?How does the delivery process work?How can I track the delivery of my order?What should I do if I miss the delivery?Why is Cash On Delivery payment option not available at my location?Do you deliver all over India?Do you ship internationally?Who bears the custom charges?What delivery carriers do you use? How do I track my order?Can I open the package before making the payment for COD orders?What do I do if my shipment has been tampered with?Can I book an order for delivery to more than one address?What happens in case my order is not delivered?PAYMENT RELATED QUERIES
PAYMENT RELATED QUERIES
What payment options can I use?Are there any hidden charges?Is it safe to use my Credit/Debit card on Suta?Can I make Debit/Credit card payment through my mobile on Suta?What does COD or Cash on Delivery mean?How does Cash on Delivery work?What if I hit the refresh, back button while making payment?What if the amount got debited from my account, but I have not received any confirmation mail and message?What should I do if my payment fails?What are the modes of payment?Coupon CodesDo you have COD for 'This is Me' collection?REFUND AND EXCHANGE POLICY
REFUND AND EXCHANGE POLICY
What is your Return Policy?How do I initiate Return/Exchange?What should I do in case of the manufacturing defect/damage product/wrong product?What is the pick-up process?I have changed my mind and would like to retain the product.When are Returns/Exchanges not possible?What is your Returns/Exchange policy for the Rang Barse Sale?When is the refund initiated?I would like to ship the return myself to Suta. How do I do that?What are the modes of refund available?Within how many days would my shipment be picked up?Can I exchange a product for any another product?Would you refund me the reverse shipping charges if I ship the returned product at my cost?Do you have a cancellation/refund/exchange policy for International customers?What is the Exchange policy?Do you exchange or take back the sarees having fall done?Would someone come and pick the order from my place in case of return or exchange?What if my product is defective?What is your Returns/Exchange policy for the 'This is Me' collection?PRODUCT RELATED QUERIES
PRODUCT RELATED QUERIES
Do all sarees come with a blouse piece?What is the dimension of the saree?Are the products shown on the website accurate?Details of the Fabrics?Can I get a saree customized in a particular combination or design?Do you customize Lehengas or Kurtis?What dyes or colors are used?What is the linen count?What is the thread count for linen sarees?How do I find a product on the website?How can I find out about the details about the product sizing, material and colour?GENERAL QUERIES
GENERAL QUERIES
Do you have discount for first time buyers?Can I order through Whatsapp, Instagram or Facebook?What do I do if I face fitting issues?Do you take bulk orders?Are there physical stores for Suta?I want to visit your store. When can I come by?Will I get all the products in the store?Can I make payment through cards at your store?How do I locate your store?You can locate our office through Google Maps, by entering Suta in the search bar.How can I send Suta product as a gift?How often can I use promotional codes?What are SutaCoins?
QUICK LINKS
- RETURN & EXCHANGE REQUEST
- Contact Us!
- Frequently Asked Questions
- We Are Hiring!
- Wholesale Enquiries
- Suta Earth
- About Us
- Suta Coins
- Terms of Service
- Refund policy
- Franchise Enquiry
- Affiliate Program
CUSTOMER SERVICE
- Track Order
- Terms & Conditions
- Shipping & Delivery Policy
- Privacy Policy
- Disclaimer Policy
- Cancellation & Refund Policy
NEWSLETTER
Subscribe to receive updates, access to exclusive deals, and more.
Enter your email addressSUBSCRIBE
ABOUT SUTA
Suta combines India's centuries-old weaving traditions with contemporary style- so that what looks good, feels good too.
Toll Free: 080-456-81713
Email: info@suta.in
Copyright 2023 © Suta Private Limited. All Rights Reserved.
Dipped in Love.
Download Our App
How heavy is the fall going to be?
Our falls are approximately 92 inches in length and 5 inches in width.
Will fall be attached to the complete saree?
What is the material of fall used on our sarees?How heavy is the fall going to be?How do you sew falls?Can the saree be customized without fall?Will the saree be fully ready to wear?Return and Exchange Policy.Will the fall shrink after washing?Falls will not be added on Ruffle sarees, Organza sarees and sarees with scallops.ACCOUNT BASED FAQs
ACCOUNT BASED FAQs
What is ‘My Account’?How do I contact you ?What are the different ways to connect with Suta?Is it necessary to have an account to shop on Suta?How do I register?How do I reset my password?ORDER RELATED QUERIES
ORDER RELATED QUERIES
How do I know once my order is confirmed?Do you take orders over the phone?I have already placed my order, can I add more items to the same order?What is the estimated delivery time?How are orders placed on www.suta.in, delivered to me?Why did I receive only a part of my order?Can I change my delivery address or mobile number once the order is placed?How to check the status of my order?I placed an order twice.Can I pre-order a saree which is sold out?I am unable to place an order.I would want to cancel my order.I am an international customer but want delivery in India. Is this possible?I had placed an order, can I know when I would receive it?When can I expect my order? How many days does it take for delivery?I am missing an item, what do I do?SHIPPING RELATED QUERIES
SHIPPING RELATED QUERIES
Are there any shipping charges?How does the delivery process work?How can I track the delivery of my order?What should I do if I miss the delivery?Why is Cash On Delivery payment option not available at my location?Do you deliver all over India?Do you ship internationally?Who bears the custom charges?What delivery carriers do you use? How do I track my order?Can I open the package before making the payment for COD orders?What do I do if my shipment has been tampered with?Can I book an order for delivery to more than one address?What happens in case my order is not delivered?PAYMENT RELATED QUERIES
PAYMENT RELATED QUERIES
What payment options can I use?Are there any hidden charges?Is it safe to use my Credit/Debit card on Suta?Can I make Debit/Credit card payment through my mobile on Suta?What does COD or Cash on Delivery mean?How does Cash on Delivery work?What if I hit the refresh, back button while making payment?What if the amount got debited from my account, but I have not received any confirmation mail and message?What should I do if my payment fails?What are the modes of payment?Coupon CodesDo you have COD for 'This is Me' collection?REFUND AND EXCHANGE POLICY
REFUND AND EXCHANGE POLICY
What is your Return Policy?How do I initiate Return/Exchange?What should I do in case of the manufacturing defect/damage product/wrong product?What is the pick-up process?I have changed my mind and would like to retain the product.When are Returns/Exchanges not possible?What is your Returns/Exchange policy for the Rang Barse Sale?When is the refund initiated?I would like to ship the return myself to Suta. How do I do that?What are the modes of refund available?Within how many days would my shipment be picked up?Can I exchange a product for any another product?Would you refund me the reverse shipping charges if I ship the returned product at my cost?Do you have a cancellation/refund/exchange policy for International customers?What is the Exchange policy?Do you exchange or take back the sarees having fall done?Would someone come and pick the order from my place in case of return or exchange?What if my product is defective?What is your Returns/Exchange policy for the 'This is Me' collection?PRODUCT RELATED QUERIES
PRODUCT RELATED QUERIES
Do all sarees come with a blouse piece?What is the dimension of the saree?Are the products shown on the website accurate?Details of the Fabrics?Can I get a saree customized in a particular combination or design?Do you customize Lehengas or Kurtis?What dyes or colors are used?What is the linen count?What is the thread count for linen sarees?How do I find a product on the website?How can I find out about the details about the product sizing, material and colour?GENERAL QUERIES
GENERAL QUERIES
Do you have discount for first time buyers?Can I order through Whatsapp, Instagram or Facebook?What do I do if I face fitting issues?Do you take bulk orders?Are there physical stores for Suta?I want to visit your store. When can I come by?Will I get all the products in the store?Can I make payment through cards at your store?How do I locate your store?You can locate our office through Google Maps, by entering Suta in the search bar.How can I send Suta product as a gift?How often can I use promotional codes?What are SutaCoins?
QUICK LINKS
- RETURN & EXCHANGE REQUEST
- Contact Us!
- Frequently Asked Questions
- We Are Hiring!
- Wholesale Enquiries
- Suta Earth
- About Us
- Suta Coins
- Terms of Service
- Refund policy
- Franchise Enquiry
- Affiliate Program
CUSTOMER SERVICE
- Track Order
- Terms & Conditions
- Shipping & Delivery Policy
- Privacy Policy
- Disclaimer Policy
- Cancellation & Refund Policy
NEWSLETTER
Subscribe to receive updates, access to exclusive deals, and more.
Enter your email addressSUBSCRIBE
ABOUT SUTA
Suta combines India's centuries-old weaving traditions with contemporary style- so that what looks good, feels good too.
Toll Free: 080-456-81713
Email: info@suta.in
Copyright 2023 © Suta Private Limited. All Rights Reserved.
Dipped in Love.
Download Our App
Return and Exchange Policy.
If the blouse piece has been removed from the saree by the customer, it shall not be considered for exchange or return (no exceptions). Otherwise we accept both return & exchange. We will allow exchange/return of sarees with fall from 1.3.2022 provided it is within the exchange period.
Will the fall shrink after washing?
Falls will not be added on Ruffle sarees, Organza sarees and sarees with scallops.ACCOUNT BASED FAQs
ACCOUNT BASED FAQs
What is ‘My Account’?How do I contact you ?What are the different ways to connect with Suta?Is it necessary to have an account to shop on Suta?How do I register?How do I reset my password?ORDER RELATED QUERIES
ORDER RELATED QUERIES
How do I know once my order is confirmed?Do you take orders over the phone?I have already placed my order, can I add more items to the same order?What is the estimated delivery time?How are orders placed on www.suta.in, delivered to me?Why did I receive only a part of my order?Can I change my delivery address or mobile number once the order is placed?How to check the status of my order?I placed an order twice.Can I pre-order a saree which is sold out?I am unable to place an order.I would want to cancel my order.I am an international customer but want delivery in India. Is this possible?I had placed an order, can I know when I would receive it?When can I expect my order? How many days does it take for delivery?I am missing an item, what do I do?SHIPPING RELATED QUERIES
SHIPPING RELATED QUERIES
Are there any shipping charges?How does the delivery process work?How can I track the delivery of my order?What should I do if I miss the delivery?Why is Cash On Delivery payment option not available at my location?Do you deliver all over India?Do you ship internationally?Who bears the custom charges?What delivery carriers do you use? How do I track my order?Can I open the package before making the payment for COD orders?What do I do if my shipment has been tampered with?Can I book an order for delivery to more than one address?What happens in case my order is not delivered?PAYMENT RELATED QUERIES
PAYMENT RELATED QUERIES
What payment options can I use?Are there any hidden charges?Is it safe to use my Credit/Debit card on Suta?Can I make Debit/Credit card payment through my mobile on Suta?What does COD or Cash on Delivery mean?How does Cash on Delivery work?What if I hit the refresh, back button while making payment?What if the amount got debited from my account, but I have not received any confirmation mail and message?What should I do if my payment fails?What are the modes of payment?Coupon CodesDo you have COD for 'This is Me' collection?REFUND AND EXCHANGE POLICY
REFUND AND EXCHANGE POLICY
What is your Return Policy?How do I initiate Return/Exchange?What should I do in case of the manufacturing defect/damage product/wrong product?What is the pick-up process?I have changed my mind and would like to retain the product.When are Returns/Exchanges not possible?What is your Returns/Exchange policy for the Rang Barse Sale?When is the refund initiated?I would like to ship the return myself to Suta. How do I do that?What are the modes of refund available?Within how many days would my shipment be picked up?Can I exchange a product for any another product?Would you refund me the reverse shipping charges if I ship the returned product at my cost?Do you have a cancellation/refund/exchange policy for International customers?What is the Exchange policy?Do you exchange or take back the sarees having fall done?Would someone come and pick the order from my place in case of return or exchange?What if my product is defective?What is your Returns/Exchange policy for the 'This is Me' collection?PRODUCT RELATED QUERIES
PRODUCT RELATED QUERIES
Do all sarees come with a blouse piece?What is the dimension of the saree?Are the products shown on the website accurate?Details of the Fabrics?Can I get a saree customized in a particular combination or design?Do you customize Lehengas or Kurtis?What dyes or colors are used?What is the linen count?What is the thread count for linen sarees?How do I find a product on the website?How can I find out about the details about the product sizing, material and colour?GENERAL QUERIES
GENERAL QUERIES
Do you have discount for first time buyers?Can I order through Whatsapp, Instagram or Facebook?What do I do if I face fitting issues?Do you take bulk orders?Are there physical stores for Suta?I want to visit your store. When can I come by?Will I get all the products in the store?Can I make payment through cards at your store?How do I locate your store?You can locate our office through Google Maps, by entering Suta in the search bar.How can I send Suta product as a gift?How often can I use promotional codes?What are SutaCoins?
QUICK LINKS
- RETURN & EXCHANGE REQUEST
- Contact Us!
- Frequently Asked Questions
- We Are Hiring!
- Wholesale Enquiries
- Suta Earth
- About Us
- Suta Coins
- Terms of Service
- Refund policy
- Franchise Enquiry
- Affiliate Program
CUSTOMER SERVICE
- Track Order
- Terms & Conditions
- Shipping & Delivery Policy
- Privacy Policy
- Disclaimer Policy
- Cancellation & Refund Policy
NEWSLETTER
Subscribe to receive updates, access to exclusive deals, and more.
Enter your email addressSUBSCRIBE
ABOUT SUTA
Suta combines India's centuries-old weaving traditions with contemporary style- so that what looks good, feels good too.
Toll Free: 080-456-81713
Email: info@suta.in
Copyright 2023 © Suta Private Limited. All Rights Reserved.
Dipped in Love.
Download Our App
What is ‘My Account’?
From my account, you can access all the information related to your order(s). It gives you complete control to do the following:
Edit your personal information like Name, Address, etc.Change passwordView Suta Coins BalanceCheck your order history?